Frequently Asked Questions

Shopping Information

What are Horizons.Africa’s contact details?

Orders & Returns:



What are Horizons.Africa’s office hours?

Online shop: 24hours 7days a week.

Support/Customer Care: Monday – Friday 08:00 – 16:00


What are the Payment options?

We offer two payment options: Payfast (Visa, MasterCard, Diners Club, American Express) and SnapScan.

What about Incorrectly ordered items?

We will try to accommodate you if you have ordered an item incorrectly. Please contact us at The unopened, unused product with intact packaging material should be returned to us. All shipping charges for the product/s returned to us and replacement products sent out are the responsibility of the customer.

How Do I Track My Order?

We will email you the tracking number when we ship your purchase.

What shipping options are there?

A flat rate to all destinations throughout South Africa, including outlying areas.

  • R195 for parcels up to 20kg


How Should I to Contact if I Have Any Queries?

Please contact us here

Do I Need an Account to Place an Order?

When you place your first order you need to register.

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